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FAQS

 

Who Runs BPS Stores Websites?

This store is managed by Bipolar Sunshine, Merch Team on behalf of the Store Owner. BPS Store are run by Grey Label Limited.

 

Who Handles Customer Support for This Store?

BPS Merch team support staff can assist with any issues regarding your order. You can contact them using the email bpsmerch@gmail.com or by clicking Contact Us at the bottom of the page.

 

How Can I Contact the Store Owner?

You can contact the owner directly via the Contact Us page. If you have any queries regarding your purchases on the store, or products that the store sells please contact BPS Store directly by emailing bpsmerch@gmail.com  and built in chat available on the website.

 

 

Purchasing on BPS Store

 

Payment

 

When purchasing an item from the online store, the checkout takes you via PayPal, were you are given the option to pay via PayPal OR Pay with debit or credit card without being a Paypal member.

 

Shipping & Returns

All orders are shipped from the USA unless otherwise stated. Mail-order items are generally dispatched the next working day or the Thursday. 

We do not ship on UK public holidays, orders made on a public holiday will be dispatched the next working day.

 

 

Returns

SHIPPING AND RETURNS

 

Returns

Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bpsmerch@gmail.com and send your item to: 2220 Colorado Ave, Santa Monica CA United States 90404.

 

Shipping

Our products are shipped within 2-3 Days using the following carriers: USPS FedEx  Other Suitable Shipping Service. To return your product, you should mail your product to:2220 Colorado Ave,, Santa Monica CA United States 90404. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Damages

We will do our best to replace any faulty item free of charge. Get in contact explaining what the problem is and we will promptly get back to you. We may require you to return the faulty item(s) or send us other evidence of the issue. You will be reimbursed for any return postage. Please do not return faulty items to us without contacting us first.

 

 

Postage Prices

 

You will find a variety of tracked and non tracked services, depending on your location and the goods you are purchasing. Add an item to your cart to get a postage estimate. Once you have selected a full shipping address you can select from multiple shipping options. You postage will be calculated based upon the region you are in and the weight of the goods.

 

Delivery Times

UK

1st Class Royal Mail or appropriate courier company for large / heavier items. Expected delivery time 2–7 days.

USA

International Air Mail or appropriate courier company for large / heavier items. Expected delivery time 3-6 days.

Europe

International Air Mail or appropriate courier company for large / heavier items. Expected delivery time 7–28 days.

Rest of World

International Air Mail or appropriate courier company for large / heavier items. Expected delivery time 7 days–6 weeks. Heavier packages will be sent using a ParcelForce or DHL service, these usually arrive within 48 hours of dispatch, anywhere in the world.

 

International Signed For Service

We customers outside the USA the option of having their package sent via an International Signed For service. This requires a signature on delivery.

Please note there are some countries where the local postal provider cannot offer this service. If you doubt that this is possible in your country please check with your local provider.

When selecting shipping options we offer you the choice of services for each package we expect to send out.

 

Couriered / Fedex Shipping

For packages leaving the UK we offer the option of having your package shipped via Fedex and other couriered services. This has the advantage of speedier shipping times and fully tracked service.

When selecting shipping options we offer you the choice of services for each package we expect to send out. As pre-orders are shipped separate you must select a shipping option per pre-order. You can select a different service for each pre-order.

 

Shipping Times

Europe: 4-7 Days

USA: 1–3 Days

Rest of World: 2–3 Days

In some cases we may chose to use a different shipping partner for your package. If we do this it will be an equivalent tracked, signed for service.